Privacy Policy

Data Systems Consulting Co., Ltd., Digiwin Software Co., Ltd and its subsidiaries, (hereinafter referred to as “Digiwin Software” or “we”) respect and protect your privacy. The purpose of this Privacy Policy is to inform you that our collection, processing, and use of personal information are in compliance with the laws and regulations and other relevant privacy regulations in your region.

1. Scope of Application

The Privacy Policy in this website applies to all Websites and Domain Name (“Digiwin Website”) affiliated to the Digiwin Software.

We may provide links to third-party websites other than Digiwin Website for your convenience and information acquisition. If you enter those links, you will leave Digiwin Website. We cannot control/manage the privacy practice of those third-party websites, which may be different from those of Digiwin Website. We recommend that you review the privacy policy of those links before providing any personal information to any third-party. For websites independently managed and operated by third parties and linked through the Digiwin Website, the protection and personal information is subject to the privacy policy of each third-party website accordingly. We assume no joint liability.

2. Collection of Personal Data

In order to provide you with better products and services, with your full knowledge and consent, we will collect, process, and use your personal information as necessary. For example, when you purchase our products or services, request information, subscribe to marketing or supporting materials, register your personal or Digiwin Software items, participate in contests or surveys, or apply for a job with Digiwin Software, we will ask you to provide personal information to complete these transactions. The personal information we collect will include identifiable information such as your name, company name, job title, address, telephone number, and email address.

In addition to information provided directly by you, we may also collect data indirectly through our “temporarily information storage” when you visit Digiwin Website. For example, we will write cookies in your browser to record the IP address, usage time, and the webpage search/browse/click records to conduct a comprehensive analysis of website traffic and online behavior. If you do not wish to accept the writing of cookies, you can set the browser in use to reject the writing of cookies, but it may also cause certain functions of the website unable to operate properly. When you visit Digiwin Software through a browser, application, or other client, our servers will automatically record specific technical information. These server logs may include information such as your web request, internet protocol (IP) address, browser type, language setting, the date and time of sending request, and other specific information. The server logs are only used as a reference for server management purposes.

3. Purpose of Collection

In accordance with the business registration and articles of association, the personal information collected by we, Digiwin Software, will only be used internally for customer management, marketing, and relevant services within the scope of business. We will comply with the laws and regulations of your region and other relevant privacy regulations to protect your Data. The time of use is from the acquisition date until the termination date of the specific purpose. Based on the foregoing, you shall agree that Digiwin Software may process and use relevant data within the scope permitted by law to provide you with relevant information in the business operating area of Digiwin Software.

4. Management Responsibility for the Entrusted Relationship

We work with partners to provide you complete products, services, and customer solutions, as well as assist us with marketing and communication activities. For instance, our partners include customer support, email service providers, automation information processing corporations, freight forwarder, and marketing event co-organizers. When our patterns collect, process, or use your personal information through Digiwin Website, we will appropriately supervise the entrusted parties in accordance with the law.

5. Rights and Ways to Claim

We strive to maintain the security and accuracy of your personal information. The rights you can claim according to the laws are as follows:

1. the right to inquire or review of personal information

2. the right to obtain duplicate copies of personal information

3. the right to request supplement or rectify personal information

4. the right to request the cessation of collection, processing, or use of personal information

5. the right to request deletion of your personal information.

If you wish to exercise the above-mentioned rights, please call us (TEL:+6012-6434622) or email us to connect@digiwin.com.my during business hours. If you do not want to receive marketing or promotion emails sent by Digiwin Software, you can refuse to accept them.

Regarding the way for email unsubscribe, please use the following methods: Please select the “Unsubscribe” or “Cancel Subscription” link at the bottom of the email you received, or follow the unsubscribe instructions provided in each communication. When emailing to connect@digiwin.com.my, please be sure to provide your name, email, and mailing address, as well as the information about the subscription you would like to discontinue.

Please note that after you perform the delete or unsubscribe operation, you may not be able to continue to enjoy the rights to participate in relevant activities and obtain various information provided by Digiwin Software.

6. Personal Data Protection Measures

We take your trust in us seriously. In order to prevent unauthorized access/disclosure from outside, maintain the Data accuracy, and ensure information appropriate in use, we have implemented adequate measures to protect your Data.

Cookie is small text files that a website transfers to your hard drive to store and sometimes collect information about your usage of websites. When you visit our website, place an order, ask for an information, personalize information, or register for specific services, Digiwin Website will transfer them to Cookie. Accepting the Cookie does not allow us to access your personal information, but we will use these cookies to identify your computer. Cookies are typically categorized as “session cookies” or “persistent cookies”.

  • “Session cookies” are temporary cookies that are erased once you close your browser.
  • “Persistent cookies” stay on your device until you manually delete them or until your browser deletes them based on the duration period specified in the persistent cookies file.

Most internet browsers are set to automatically accept Cookie. Depending on your browser, you can set your browser to warn you before accepting Cookie, or you can set it to refuse them. You may refuse the use of Cookie by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website.

The emails sent by Digiwin Website, the internet keyboard keys pre-configured by us, or marketing icons pre-installed on your desktop personal computer typically use links to lead you to the relevant area on the internet after being redirected via our servers. The redirection system allows Digiwin Website to change the destination URL of these links when necessary and to let us track the effectiveness of marketing activities.

Embedded Web Links can also let us know if you have clicked the link in emails, and we may connect such interactions to your personal identity. If you do not wish us to collect such information, you can:

  • Change the way you receive communications from Digiwin Website (e.g. if there is an option for a text version of the message), or choose not to click on links in emails sent by Digiwin Website.
  • Delete marketing icons pre-installed by Digiwin Website on your desktop computer, or choose not to click on those icons.
  • Use the instructions provided with your personal computer, reconfigure internet keyboard settings on certain models of personal computers to set a destination URL of your preferences.

Digiwin Software advertisement posted on third-party websites

We have had a contract with network service provider to advertise on third-party websites. The service provider uses Cookie and web beacons on these websites which can collect information about your browsing activities.

Information Collection Tools

We may use tools to collect certain information about your browsing activities on the Digiwin Website. These tools are not related to the use of web beacons or Cookie but are recorded by our server based on your interactions with Digiwin Website. In some countries, certain tools may allow us to replay customers’ online conversations for troubleshooting purposes, and information collected by these tools will be stored for a short period of time.

8. Statement of Changes

To protect user privacy and comply with changes in social and legal environments, we are entitled to modify the Privacy Policy. Any changes will be promptly updated and announced on the Digiwin Website. Please read it regularly to protect your rights and interests.

9. Contact us

We highly value your opinion. If you have any suggestions or questions regarding our Privacy Policy, please email connect@digiwin.com.my or send a letter to Digiwin Software (Data Systems Consulting Co., Ltd) at No.18-3, Jalan 2/114, Jalan Kuchai Lama, Kuchai Business Centre, 58200 Kuala Lumpur, Malaysia.